If you are a business passenger, meaning that your taxi trip is paid for by your employer or some other party, you can submit a notification of problems that you encountered during the taxi trip to Traficom using the form accessible via the link below. Traficom processes these notifications as part of the supervision of taxi service providers and also utilises them in the development and quality assurance of the taxi transport industry.
However, Traficom cannot issue decisions on individual cases. Any problems should be primarily discussed directly with the taxi company. If the issue cannot be resolved this way, the business passenger should take the case to court.